Travel Finland Company - tours and activities

TERMS AND CONDITIONS FOR BOOKINGS
The following terms and conditions shall be applied for products, services and tours offered and delivered during all seasons by Finland Travel Company through its programs in its any destinations.

COMMERCIAL TERMS
Services and Prices:
The prices and the services offered and to be delivered by Finland Travel Company Oy under these Terms & Conditions are set out in the program descriptions for each program service / tour. The given prices include VAT according to the Taxation Laws and Regulations of Finland. Finland Travel Company reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices etc.) beyond the control of Finland Travel Company.

Reservation:
Reservation received by Finland Travel Company is considered as confirmed upon reservation confirmation sent by Finland Travel Company to the consumer. Payment options will be presented in our web-shop, or if during the booking process.

Terms of payment and pricing:


1. All tours should be paid at least until 28 days prior to the planned departure if not otherwise mentioned within the booking process.

2. If the tour is booked less than 28 days prior to the departure, it should be paid immediately, at the latest within 48 hours after placing the reservation.

3. Finland Travel Company Oy reserves the right to cancel pending reservations with failed or delayed payments without further notification.

4. All prices and offers are subject to change.

5. Tour price excludes costs for individual visas, optional programs, dining in restaurants, entrance fees for night clubs, additional travel services, bus or train connections in Finland unless mentioned otherwise in current itinerary

Clients' responsibilities:

Correct contact data

1. The client is obliged to provide Finland Travel Company with a valid phone number and a valid e-mail address with sufficient space in the account or a valid postal address, so we can contact the client regarding important tour information or changes.

2. The client is responsible for the accuracy of any information he/she provides to Finland Travel Company oy online, by phone or otherwise. This also applies to the information about other tour participants, provided by the client.

Correct travel documents

1. The client is responsible for making sure that he/she has required documentation for traveling (passport, visa, etc).

Departure time:

1. The client is responsible for arriving at places of departure according to the current itinerary.

2. If the client is late for departure, there will be no refund for the missed tour, excursions or programs. If the client is late for the return transportation, he/she will have to take care of this return transportation himself/herself.

3. Delayed transportation of any kind (train/bus or flight, car, etc.) is not a valid reason for being late for the departure and is not subject to compensation.

Cancellation:
For cancellations, please inform sales@travelcompany.fi and refer to your booking number. Cancellation inquiry shall be made in writing within office hours in Finland. The requested cancellations are subject to the written approval of Finland Travel Company.
Total cancellation*:
– Cancellation made 14-30 days before the date of trip Finland Travel Company will hold 50% fee of the total reservation sum. – For a cancellation received 13 – 0 days before the date of the trip or in case of no show, Finland Travel Company will hold 100% reservation payment or if there was no reservation payment, the customer will be charged 100% for the ordered services.

*If we have to cancel a confirmed program due to the weather conditions or insufficient group size, and are unable to reschedule the booked program we will refund 100% of the total booking sum.
*These conditions are valid if no other cancellation conditions are specified in the program description

Changes:
Changes, please inform sales@travelcompany.fi and refer to your booking number. All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of Finland Travel Company. Extra costs or changes will not come into effect without approval of Finland Travel Company or consumer.

Travel agency’s rights to changes and cancellations
1. Finland Travel Company Oy has rights to apply minor changes to the itinerary and tour arrangements, such as change of accommodation within the same price range and classification and change the order of activities in the itinerary or cancel them. These changes are not mistakes and do not entitle clients to cancellation or compensation.

2. Finland Travel Company Oy has rights to cancel an entire tour on short notice due to force majeure conditions (including but not limited to: extreme weather conditions, strikes, war, political reasons, problems with flight, train or ferry conditions).

3. Finland Travel Company Oy reserves the right to changes in itineraries, excursions, and prices. Finland Travel Company Oy has the right to cancel excursions and other additional programs in the destination due to an insufficient number of participants or due to weather conditions

Service language:
Language used for guiding and during all services is English if not otherwise stated or agreed.

Pregnant women:
Pregnant women should not use the motor boats, jet skis, snowmobile or the sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful. If the program requires special
organization (e.g. additional transport) Finland Travel Company shall not be responsible for the possible extra costs.

Photos and videos:
Finland Travel Company Oy reserves the right to use any photograph/video taken at safaris/ tours organized by the Finland Travel Company Oy without the expressed written/oral permission of those included within the photograph/video. Finland Travel Company may use the photograph/video in publications or other media material produced, used or contracted by the Finland Travel Company Oy including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. Any person desiring not to have their photo taken or distributed must contact sales@travelcompany.fi in writing of his/her intentions and include a photograph. Finland Travel Company will use the photo for identification purposes and will hold it in confidence. Any person or organization not affiliated with Finland Travel Company may not use, copy, alter or modify Finland Travel Company photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorized designee from Finland Travel Company.

GENERAL TERMS & CONDITIONS

1. RESPONSIBILITY OF THE CUSTOMER

The customer is responsible for doing the best to avoid the amount of damage. Finland Travel Company is not responsible for an accident that has been caused by a slight negligence or customers own negligence. The customer is responsible for all the damages caused by their equipment, staff, performers or audience for Finland Travel Company or to any third party that in accordance with the agreement is providing services together with Finland Travel Company. The customer is under contract to follow the instructions given by the staff of Finland Travel Company considering the venues, gear and equipment. The customer is responsible for following the timetable of the program. If the customer neglects this duty, Finland Travel Company has the right to charge the expenses caused by the neglect.

2. RESPONSIBILITY OF THE OPERATOR FINLAND TRAVEL COMPANY OY


Liability for damages considering transportation is limited by the legislation of transportation (agreements valid in Finland or internationally). Finland Travel Company is not responsible for indirect or unforeseen damages as losing profit or equivalent. Finland Travel Company is not responsible for damages caused by insuperable or unforeseen reason that Finland Travel Company could not prevent. Motives like these are for example war operations, natural catastrophe, infectious disease, strike and equivalent events. Finland Travel Company is responsible for informing the passengers immediately of this and aim to act in a way that the damages suffered by the passenger will stay as small as possible. The passenger has the right to compensation (from a damage to a person, item or property), which has been caused by an error in a performance of tour operator, if the mistake or accident is in consequence of negligence. The claim for compensation has to be presented in writing for the operator, not later than two weeks after the trip has ended, if there is no special reason for extending the time.

3. LIABILITY

Finland Travel Company and our suppliers shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions. Liability Insurance Finland Travel Company and our suppliers have a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of If P & C Insurance Company Ltd. Motor Liability Insurance. All the coaches or other motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. The valid Motor Liability Insurance of the vehicle that caused the accident shall cover compensation for damages or injury resulting from a road accident. Under the provisions, any person suffering bodily injuries is entitled to receive compensation for the cost of medical treatment, pain, suffering, and handicap, in accordance with the terms and conditions of Motor Liability Insurance and laws and regulations of Finland. Compensations are based on tariffs in accordance with laws and regulations of Finland and orders of the Finnish authorities. Damages for property are by law limited up to EUR 3.300.000. But if an injured party has will fully or out of gross negligence caused his/her own injury, the injured party is not entitled to compensation. Finland Travel Company is not liable for any loss, injury or damage whether direct, indirect or consequential, arising from incidents or accidents during transfers, meals, accommodation, games and other activities, dog excursions, reindeer excursions or other excursions and events in which snowmobile riding is not involved, except to the extent that such loss, injury or damage is caused by intention or by gross negligence. Personal travel insurance is therefore highly recommended. EU –and EEA and Swiss citizens, who have European Health Insurance Card, are entitled to medical services in Finland while visiting here, which will be provided in accordance with the legislation of the Finland. The Consumer agrees to indemnify and hold harmless Finland Travel Company and our suppliers, our officers and employees from and against liability for any indirect loss and costs arising from any negligent act or omission or from any breach of the Terms and Conditions. Self-Liability All snowmobiles used in safaris are insured as required by Finnish law and the coverage is subject to the above-mentioned Motor Liability Insurance terms and conditions. Safari participants are held liable for damages caused to snowmobiles. The amount of the compulsory deductible expense is at most €1000 per driver per snowmobile or ATV or other vehicle per incident. The driver of the snowmobile, or ATV must be at least 15 years of age and in possession of a valid driver’s license. Finnish law prohibits driving any motor vehicle under the influence of alcohol. Finland Travel Company has the right to change the routing and duration of all excursions if necessary according to the prevailing weather- and snow conditions or if deemed advisable for the sake of safety and the comfort of the participants. Finland Travel Company reserves the right to discontinue the safari/tour if a participant is seen as a potential danger to him/herself or to others or is in poor health.


4. OTHER INJURIES Finland Travel Company may only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of Finland Travel Company or its employees or sub-contractors or by the provision of faulty equipment. Finland Travel Company is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended. Program services e.g. snowmobile and husky safaris can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the Consumer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any Services consult medical experts about her/his ability to participate in the Service in question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that he/she participates in the Service at his/her own risk.


5. ANIMALS

All animals used in the Services (reindeer rides, horse rides and husky rides) are trained, as far it is possible for the activity. However, behaviour of animals can never be fully predicted and therefore, in order to reduce risks, given safety and other instructions have to be obeyed.

6. GUIDING

Guidance are provided in English, some of the other languages are available at an additional cost.

7. CANCELLATION*

For cancellations, please inform sales@travelcompany.fi and refer to your booking number. Cancellation inquiry shall be made in writing within office hours in Finland. The requested cancellations are subject to the written approval of Finland Travel Company.

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